Refund and Returns Policy

1. General Policy

At newexpo, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

• The item must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original condition, and accompanied by all original packaging, accessories, and documentation.
• Certain items, such as perishable goods, custom-made products, and items marked as final sale, are not eligible for return.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (773) 329-2757. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

3.3 Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance, as we cannot guarantee receipt of returned items.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original method is unavailable, we may offer store credit at our discretion.

4.2 Processing Time

Once we receive and inspect the returned item, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account may vary depending on your bank or card issuer.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the package.
• Ensure that the returned item is securely packaged to prevent damage during transit.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1 (773) 329-2757
• Address: 8280 Northwest 9th Lane, Chicago, Illinois 60696, United States